Vent

So we had an assignment for work that asked us to suggest how other departments could improve, so that overall productivity, quality, and customer satisfaction could improve...

I'm leaving this part off the memo, because I still value my job, but I'm so frustrated I had to stick it somewhere...so why not here!

If only Operations management could see how much an incentive pay system hurts productivity rather than encourages it, then perhaps we could increase Customer Satisfaction.

I don’t have an answer to that last one. If I did, I’d be in management, banging my head against the wall at a higher level than I do now. But recession or no recession, until Copywriters and Designers are given the time necessary to build quality sites, sites that don’t have to be sent back two and three times before making it through Quality, thus negating the productivity factor in the process, our departments will continue to work in a circle while management scratches their heads.

ahhh...thank goodness it's Friday...